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Charter of Services

This charter is effective from 4 October 2017.

 

The University Library Service (Servizio bibliotecario d'Ateneo - SBA) is the set of structures in charge of developing, managing, promoting and preserving the bibliographic and archival resources of the University of Milan and making them available to users. The SBA comprises:     
- the libraries, which are responsible for the decentralised provision of services;
- the Digital Library, which handles the acquisition of electronic and digital resources and organises access to them;
- the SBA Management Office, which is responsible for the overall organisation and management of the University’s Library Service;
- scientific bodies that work alongside the SBA Management Office and the libraries providing consultancy and guidance: Library Scientific Committees, Disciplinary Area Scientific Committees, the Digital Library Scientific Board and the University Libraries Committee (CAB).

1. Overview
2. Users
3. Services
4. Protection of users' right
5. Feedback on the services

List of major libraries divided by disciplinary area

1. Overview

The Charter of Services sets out the standards governing the provision of library services and the ways in which the libraries deliver these services (see appendix) with the aim of facilitating relations with readers.
Departmental library collections that have yet to be merged with those of major libraries offer a more limited range of services due to their particular organisational and logistical setup.

The Charter of Services serves as the policy and reference document for the Regulations governing the services of libraries.

The Charter constitutes an agreement between users and the SBA, and contains transparent rules and mutual commitments.
It describes the services that the SBA undertakes to provide, the quality of those services and the way in which they will be delivered, as well as ways in which users can participate.

The SBA and the libraries base the provision of their services upon the following principles:

Equality and impartiality The SBA and the libraries provide their services based on a policy of equal treatment of all users. Any disparity experienced in the provision and use of the services are due to specific organisational considerations, certain types of materials or the verified needs of specific categories of users.

Continuity and access Services are provided on a continuous and regular basis. Advance warning of any changes or interruptions to the services or any changes to the opening hours is given on the Library Service portal and on the web pages of the individual libraries, in an effort to minimise inconvenience to users and reinstate the services as quickly as possible.
The SBA strives to simplify procedures, ensuring that they are clear and comprehensible, and establishes opening hours and service times that are as convenient for users as possible.

Participation and transparency The SBA promotes user participation, both individual and group, by making sure that users are provided with effective ways of making suggestions and observations, placing requests and lodging complaints. 
At an institutional level, participation is guaranteed by the presence of representatives of the main categories of users on the governing bodies of the libraries and on the CAB.
Through the portal, the web pages of the libraries and other tools, the SBA provides timely information on service provision using plain, accessible language, and promotes the widespread dissemination of the Regulations governing the services of libraries.

Efficiency and effectiveness The organisation of services is based on the criteria of efficiency and effectiveness.
The nature of the collections, their management and the criteria and methods for developing them are aligned with the aims of the service. The SBA is responsible for training and updating library staff, seeing these activities as important factors for improving the service. Cooperation with external library systems is practised as a strategic tool for optimising resources with the aim of improving the quality of the services provided.
The SBA periodically reviews the quality of the services provided with the aim of constantly improving them.

2. Users

Access to the library services is guaranteed to all those who have a direct and official relationship with the University of Milan (referred to herein as 'institutional users'), including those from partner universities or institutions:

a) students regularly enrolled in bachelor's and master's degree programmes at the University;
b) international exchange students participating in international programmes subscribed by the University;
c) University teaching staff and researchers;
d) language collaborators, recipients of research bursaries and grants, those enrolled in doctoral programmes, in postgraduate specialization programmes, in University postgraduate study programmes and miscellaneous collaborators officially associated with the University;
e) visiting professors within the framework of official exchanges with the University;
f) University technical and administrative staff;
g) teaching staff, researchers, students and associates of partner universities or institutions under agreements made with the University.

External users can access the library services in accordance with the relevant procedures established for individual services.

The libraries and documentation centres of other institutions constitute a particular category of users who have access through interlibrary services.

3. Services

The SBA undertakes to standardise the ways in which the services are provided and used, by removing any differences that cannot be justified by the category of users or bibliographical materials involved.

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3.1 Access to the collections and reading rooms

The SBA undertakes to simplify access to its printed and digital collections by providing integrated, easy to use online search tools. To achieve this aim, it oversees the management and updating of the University Catalogue, the 'bibliounimi' mobile app, and the Digital Library interface.

The libraries ensure the accessibility of the material they hold in ways which are compatible with users’ study and research requirements , while safeguarding and protecting the collections. They therefore allow access to the collections on the premises, providing dedicated rooms, furniture and equipment for this purpose and setting opening hours to suit users as far as possible.

The reading rooms are primarily intended for the purpose of accessing the collections and library services.  Access for the purpose of study using personal materials is permitted on a seat availability basis, as verified by library staff. To cater for users’ study needs, the University opens two reading rooms, situated in the University’s main sites (main campus and Città studi), in the evenings and on weekends (this does not, however, guarantee access to the collections or the services).

Who is the service for
All categories of users.

Access and use
Books, journals and other materials kept in the reading rooms or in rooms that are accessible to all users (on open shelves) may be accessed directly.
To access materials kept in rooms to which access is restricted to certain categories of users or to staff (restricted access rooms or storerooms), unauthorised users should contact library staff to request works they wish to borrow or consult.
Specific procedures may apply for the consultation of antique books, audiovisual materials, microfiches, geographical maps and other special materials.

Service availability
The service is provided on a continuous basis during the libraries’ opening hours.

Distribution times
Access to material stored on open shelves is immediate during the libraries’ opening hours. Material located in restricted access rooms or kept on closed stacks is normally retrieved and distributed at the time of request, except when the repository is situated off-site or because of the way individual libraries are organised.

Availability of new library acquisitions
All items, journal issues and other materials acquired are made available to users as quickly as possible and in any event, within 30 days of their delivery to the library.

 


3.2 Loan services

Who is the service for
Institutional users are registered with the library service for the duration of their relationship with the University; users from other universities or partner institutions are registered with the library service for the duration of the agreement and the duration of their association with their home institution.

External users who wish to use the services can request temporary registration at all libraries belonging to the same disciplinary area (see appendix), by submitting a 'malleveria' (guarantee), a form filled in and signed by a member of the teaching staff in their subject area who will act as guarantor that the items will be returned and that the user will comply with the regulations governing the service. The form can be collected in person from the library or downloaded from the SBA portal and/or from the web pages of the individual libraries.

Types of loans:

a) standard loan: this type of loan covers all books and documents available for loan through the service, with the exception of those governed by the types of loans described below. The standard loan service is provided by all the libraries in line with the specifications shown in the table below:

  Students and those of similar status* Teaching staff, technical and administrative staff, and those of similar status** External users with  malleveria (guarantee)
How many items?  at least 20 items  at least 20 items  3 items
For how long?  30 days  60 days  30 days
Loan renewals  at least two 20-days renewals  at least two 20-days renewals  at least two 20-days renewals

* Students properly enrolled in first cycle and master's degree programmes at the University; international exchange students participating in international programmes subscribed by the University.
** University teaching staff and researchers; visiting professors within the framework of official exchanges with the University; linguistic collaborators, recipients of research bursaries and grants, those enrolled in doctoral programmes, postgraduate specialization programmes, University postgraduate study programmes and  miscellaneous collaborators officially associated with the University; University technical and administrative staff

b) course reserve: the exam texts loans service provided by all the libraries. Items can be identified in the University Catalogue and can be borrowed in line with the specifications shown in the  table below:

  Biomedical and Science Libraries Humanities, Law, Economics, Politics and Social Sciences Libraries
How many items?  3 items  3 items
For how long?  21 days  15 days
Loan renewals

 at least two 20-days renewals

 not permitted

c) loans for Diritto allo Studio (University Education Incentive Programme): within the context of the University Education Incentive Programme with contributions from the Lombardy Region, the SBA offers students an interdisciplinary collection of books for exams that complements the collections put together by libraries for the same purpose. The items can be identified in the University Catalogue and can be checked out in accordance with extended borrowing terms as follows:

How many items?  7 items
For how long?  90 days
Loan renewals  five 30-days renewals

The service is currently offered in the following libraries: Biomedical Sciences Library - Città Studi, Right to Education Loan Section;  Law and Humanities Library, Sala del Settecento; Library of the Main Centre for Medicine and Surgery, Right to Education Loans Section; Library of the Centre for Languages and Intercultural Mediation; Information Technology Library, Crema campus (updated: October 2017).

d) intrasystem loans ('Libri in movimento'): users can receive, in their library of reference, books from other University libraries that are normally available under the standard loan system. Items must be returned to the library where they were collected from. The service is not provided between libraries located in the same or adjacent sites. The service is provided in line with the specifications shown in the table below:

How many items?  3 items
For how long?  21 days
Loan renewals  not permitted

e) overnight and weekend loans: the service allows users to borrow items that are not available for loan for periods when the library is closed. Some types of items are excluded from the service, such as antique, rare or valuable works, dictionaries, encyclopaedias, special materials and others.
This service is not provided by all libraries.

Loan conditions
Whether or not a work may be borrowed is determined on the basis of users’ specific study and research requirements and the need to safeguard and protect the materials. In any event, antique, rare, valuable works and musical scores are excluded from loan. There may also be specific conditions governing the loan of non-library materials (music CDs, CD-ROMs, DVDs, etc.).
The conditions under which individual works may be used are detailed in the University Catalogue.

To borrow an item, ask the library staff at the welcome desk; to complete the transaction, users may be asked to produce an identity document. Some libraries provide self-service checkout stations where users can borrow items without assistance.  
When permitted by the type of loan, renewals can be requested starting four days before the item's due date, as long as it has not been reserved by other users. Renewals can be requested online through the personal area of the University Catalogue (Mt Library Account)  and the bibliounimi app, or in other ways described in the Regulations governing the services of libraries, as well as in the web pages of the individual libraries. Renewals cannot be authorised for books held past their due date.
Users returning books may ask the library to issue a receipt. The receipt can also be sent by email to the user’s institutional email address.
Materials are loaned on a personal, non-transferable basis. The loan ends with the return of the items by their due date and in the same condition as when they were borrowed. Users undertake to comply with the return date for any material borrowed and to respond promptly to any reminders. Items can be collected by a third party on presentation of a written letter of authorisation and a photocopy of the requesting party’s identity document.

Online loan requests, reservations and renewals
By entering their University login credentials, users can do the following through the University Catalogue and the bibliounimi app:
- reserve items for 3 days by sending a loan request;
- reserve books that are currently out on loan; when the reserved items are returned, the library will notify the user by the following day. The user then has 3 working  days in which to retrieve the items;
- request a renewal starting four days prior to the item's due date (as long as it has not been reserved by another user).

Service availability
With minors variations, the service is available during library opening hours.

Issue times
Once the items have been retrieved from the reading room or storage, the loan is recorded in the user’s presence; similarly, the return of the item is recorded there and then.

Sanctions
Failure to return items by their due date will result in the user being barred from the services provided at all libraries in the SBA until the item is returned; the return of the item more than three days after its due date will result in the user being suspended from the service at the lending library for twice the number of days that the item is overdue.
Users are personally liable for works borrowed in their name. Damage to or failure to return a loaned item will result in the user having to procure a replacement at their own expense. If the item is not in print, a work considered to be of equal intellectual value, as suggested by the library, must be purchased as an alternative.
To facilitate the circulation of items and simplify procedures, the libraries undertake to send to users’ institutional email addresses all communications regarding the due dates of items currently out on loan (reminder letter 4 days before the return date, overdue notice after the return date).
For delays exceeding 60 days, the libraries will arrange for a block to be put on students’ academic studies, with the agreement of the Student Administration Offices; the block will only be removed when the loaned item has been returned. Prior to taking this step, the libraries must send the student a minimum of three overdue notices and one additional communication stating the date on which the sanction will be applied if the delay continues. However, the student’s suspension from using the service provided by the lending library will remain in place even if the block is lifted.

Restrictions
In order to be able to access the service, users must not have any overdue items from the libraries of the SBA; students must also be up to date with payment of university fees. 


3.3 Interlibrary Loans and Document Delivery

The libraries provide the following interlibrary services to their users:

  • interlibrary loans i.e. the ordering from libraries in Italy and outside Italy (hereinafter ‘suppliers’) of books that are not held in the libraries of the SBA;
  • document delivery, i.e. the ordering from libraries in Italy and outside Italy of copies of journal articles and book chapters not held in the libraries of the SBA libraries;
  • intrasystem document delivery service ('Libri in movimento'), i.e. the ordering from other libraries of the University of printed copies of journal articles and book chapters. The service is not provided between libraries located on the same site or on adjacent sites, as indicated on SBA’s web portal.

The libraries provide an interlibrary loan and document delivery service to libraries and documentation centres of Italian and foreign institutions that request these services.

To ensure that the interlibrary services are run as efficiently as possible, the SBA and/or individual libraries subscribe to cooperation networks; they can also make use of commercial or institutional paid services.

The interlibrary services are provided with due regard for current copyright regulations and specific licence agreements covering certain types of resources, within the limits established for preservation purposes, and the conditions laid down by the supplier.

Who is the service for
Institutional users, libraries and documentation centres of other institutions.

How to use the service
a) Institutional users

Institutional users should contact their library of reference or the relevant specialist library.
The SBA and the libraries adopt various methods for users to place requests (emails, filling out forms in the library, etc.) although online forms are the preferred method. The libraries help users identify documents of interest using the 'Library orientation, assistance and bibliographic information service (reference)'. The libraries reserve the right to choose the most efficient and effective service to meet individual requests, informing the user promptly of any delays in issue times, of any additional costs or if their request cannot be met for any reason. The user can then cancel his/her request before it is sent to the supplier.
Individual libraries may charge fees based on tariffs set by the supplying libraries and depending costs borne by the SBA libraries.
The services are provided according to the following parameters:

Service Quantity
 interlibrary loan  at least 3 concurrent requests
 document delivery  at least 5 requests a week

The libraries process requests in order of arrival, usually within 2 working days and in line with the parameters  stated in the table above. Document delivery times, procedures for borrowing items and loan periods are as specified in the regulations of the lending library.
The libraries will inform the user within one day of the requested documents' delivery to the library; in the case of an interlibrary loan, the libraries will also inform the user of the period of time within which to return the item to the lending library.

b) Libraries and documentation centres of other institutions
The libraries and documentation centres must contact the libraries that hold the items, or the centralised service points, as indicated in the details of local or collective catalogues and on the web portal of the SBA, according to the methods indicated therein.  
The libraries of the SBA process requests in order of arrival, usually within 2 working days, subject to any conditions set by specific exchange networks or any waiting times due to the storage of materials off-site.
Libraries of partner institutions will abide by individual agreements.

Sanctions
Delays in returning documents received through the interlibrary loan system, damage to or failure to return borrowed items will result in sanctions, as envisaged under the loan service.
Should users fail to collect the requested material or pay any reimbursement fee, the library can suspend them from its services until the account has been settled.

Restrictions
To ensure the most efficient and effective service possible, individual SBA libraries may choose not to offer interlibrary loans with libraries of other institutions located in the same urban district, but instead  direct users to those libraries, the exception being where agreements are already in place. Detailed information can be found in the Regulations governing the services of libraries and in the web pages of the individual libraries.


3.4 Services for disabled users or users with SLD

The SBA plays its part in guaranteeing the right to education of students with disabilities or SLD (Specific Learning Disorders) who are registered with the University dedicated service, ensuring their access to the library collections. To do so it implements specific methods for providing services based on the demand for and availability of resources and strives to remove any and all obstacles that might prevent these users from enjoying and making use of the collections.
In particular,  the SBA  ensures the accessibility of the University Catalogue and facilitates use of the loan service by extending the loan period for disabled users and users with SLD. It also encourages readers to use the standard intrasystem loan service ('Libri in movimento') to receive in their library of reference books or copies of printed articles from other libraries in the University, without the restrictions normally imposed by the standard version of the service as regards libraries located on the same site or on adjacent sites.


3.5 Digital Library

The SBA's Digital Library offers institutional users a vast collection of electronic resources to support their studies and research activities. The collections include specialist bibliographical databases, e-journals and e-books by important academic publishers and research companies, selected to cover the entire range of subject areas represented in the University.
The SBA is also responsible for integrating the digital bibliographical resources with the printed collections in terms of accessibility and content.

Who is the service for
The University’s institutional users – i.e. students who are regularly enrolled, as well as members of the teaching staff, researchers and technical-administrative staff in service - are entitled to consult the collections in the Digital Library.

Access and use
The Digital Library collections can be accessed via the web portal of the Library Service through a dedicated research interface and can be directly consulted from terminals in the libraries and in other University locations, or else from users’ personal devices in off-campus mode, by logging in using their University credentials.

The digital collections are available 24 hours a day, with the exception of periods when the IT platforms are undergoing maintenance or due to circumstances linked to agreements with publishers. Any interruption to the service is notified promptly on the web portal of the SBA and resolved in the shortest possible time.
The Digital Library also provides a help service that can be accessed by sending an email to bd.help@unimi.it, which is operational during the opening hours and on the same days as the University offices.                                                                                                                                                                                            

The Digital Library may be consulted with due regard for the clauses contained in the licences for the acquisition of material and, more generally, in compliance with copyright laws.


3.6 Internet Access

Every library has terminals connected to the Internet which can be used to browse the University Catalogue, the Library Service portal, the Digital Library and other resources useful for study and research purposes.
To browse Internet sites other than the University’s websites, users must identify themselves using their University credentials or login credentials supplied by the library.

Institutional users can access the University’s wireless network from their own PC's, smartphones or tablets by logging in using their institutional credentials. The service is also available to external users from member institutions of the Eduroam Federation of Universities and Research Institutes (access to the Digital Library is not available to logged in external users).


3.7 Copying and printing

In accordance with current copyright laws and with due regard for the condition of the materials, the libraries offer a reproduction service for their printed bibliographic resources. Printing of the electronic collections held in the University’s Digital Library is also available within the limits imposed by individual licence agreements with publishers.

Who is the service for
All categories of users.

How to use the service
Self-service machines located in the libraries can be used to copy and print material. Users pay for the service using the University badge distributed to students (Carta La Statale) or with cards which can be purchased from automatic card dispensers located throughout the University.

Access times
The photocopying/printing service is available throughout the libraries’ opening hours.

Restrictions
Reproduction in any form is forbidden where there is any infringement of copyright or if it may damage the material. 


3.8 Archive consultation

A  number of centres and libraries in the University possess documentary archives pertaining to figures and institutions from the world of academia, culture and publishing, as well as the University’s historical archive. The list and brief description of these resources can be found on the University Library Service portal and on the web pages of individual libraries.
Most of the archives have been organised and described and are contained in an electronic inventory which can be consulted through a web interface managed by the University Library Service.

Who is the service for
All categories of users.

Access and use
The archives can be consulted by appointment. Specific access and use procedures are set out in the Regulations governing the services of individual libraries, based on the specific nature of the resources and/or the type of document.

Documents are consulted and disclosed in compliance with current laws on the protection of personal data and copyright laws. All citations or use thereof must be accompanied by an explicit reference to the place where the documents are held, the archive resource, series and unit consulted.


3.9 Library orientation, assistance and bibliographic information (reference service)

Library orientation, assistance and bibliographical information services (reference services) are designed to meet users’ study and research requirements effectively, with due regard for the licenses of electronic material and for copyright laws in general.

Who is the service for
All categories of users.

Use
When the organisation and day-to-day operation of the library services allow it, members of library staff are available to provide initial guidance to anyone seeking advice on the library services, as well as basic help with catalogue searches and the use of the printed and digital collections.

By appointment, the libraries, in their individual subject areas, are happy to help users carry out specialist bibliographical searches and compile bibliographies. They also provide assistance in the advanced use of catalogues and other bibliographic search tools, both printed and online.

The SBA also organises the centralised remote reference service ‘Ask a Librarian’ (‘Chiedi al bibiotecario’). Using an online form, users can send the libraries requests for guidance and basic assistance (information on the library services, simple bibliographical queries, advice on search strategies and suitable sources) which will be answered within 3 working days.

Restrictions
Help with specialist bibliographical searches and bibliographies is only available by appointment; appointments can normally be booked fairly quickly. Priority will be given to institutional users if the number of requests makes it difficult to provide assistance.


3.10 Courses and training activities for users

The SBA and the libraries promote orientation and training initiatives aimed at raising awareness of the services, resources and tools available, and at generally enhancing information literacy skills. To this end, they also provide supporting materials (guides and tutorials) that can be accessed and used online.
To ensure they are as effective as possible, the activities are normally differentiated according to the user profile. The calendar of events and all relevant information are published in advance on the SBA’s web portal.

The SBA and the libraries also take part in orientation activities organised by the University on a regular basis.

By periodically surveying the needs of potential users and monitoring results, the SBA and the libraries constantly improve the service, identifying new content and reviewing their service provision methods.

Who is the service for
Institutional users.


3.11 Information and communication

The SBA constantly manages and updates its web portal, the main tool for providing all the latest information on the libraries and services and how to access and use them, ensuring that all  communications in this regard are clear and simple.   
The SBA and the libraries organise initiatives to promote their bibliographic, archival and digital collections; they notify users of improvements to existing services and advertise new services, with actions also aimed at specific categories of users; they also take part in initiatives organised regularly by the University.
The libraries use the email address assigned by the University as their preferred method of communication with institutional users.


4. Protection of users’ rights

Rights and obligations
Users have the right to use the services of the SBA and the libraries in accordance with established procedures.

The services are provided in compliance with the timescales stated in this Charter or, where not specified, in the shortest possible timeframe.
The staff of the SBA provide prompt and efficient assistance to users to help them make the most of the services, and guarantees their right to the confidentiality of personal data. When providing services and in all personal communications, whether by telephone or in writing, staff are obliged to identify themselves with their name and surname at the user's request.

Users must respect the rules contained in this Charter and in the internal Regulations of each library, thereby helping to guarantee the smooth running of services while respecting the rights of other users and their study environment. In particular, users are obliged to treat the bibliographic material carefully, comply with due dates, avoid making a disturbance, behave correctly towards other people in the libraries, avoid damaging equipment, furniture and materials, and use the materials and IT tools for study and research purposes only.

Staff can ask users to identify themselves with an identity document and, if necessary, can ask anyone causing a disturbance or breaching the rules of conduct to leave the premises.
 
The library assumes no liability for objects left unattended by users during normal opening hours, nor for objects left behind at closing time.

Proposals and suggestions
Users are encouraged to put forward proposals regarding the organisation of services and the acquisition of materials using a special form for this purpose. To facilitate the latter proposals, the SBA has provided an online form which can be accessed via My Library Account in of the University Catalogue, or on the bibliounimi app.
Proposals and suggestions are personally and promptly followed up after evaluating their compatibility with the SBA’s acquisitions policy and the organisation of services.

Complaints
Complaints regarding the service can be lodged on special forms for this purpose, also available online, or sent by fax or email to the library manager. Verbal or telephone complaints must be confirmed in writing. Anonymous complaints will not be considered.
All complaints will receive a reasoned reply within the shortest possible timeframe.  At the same time, steps will be taken to remove the causes of any service problems once verified.

 

5. Feedback on services

In order to draw up plans to improve services, the SBA continuously evaluates the quality of the services provided in line with planned objectives, professional standards and the level of satisfaction of users. To do this, the SBA collects statistical data on a regular basis, takes part in comparison initiatives across Italian universities and conducts periodical surveys on user satisfaction. The results of these actions are published.

 

This charter is effective from 4 October 2017.


List of major libraries divided by disciplinary area

Humanities libraries and Juridical-economics and socio-political libraries

Biblioteca di Studi giuridici e umanistici
via Festa del Perdono, 7 - Milano

Biblioteca di Scienze politiche Enrica Collotti Pischel
via Conservatorio, 7 - Milano

Biblioteca di Filosofia
via Festa del Perdono, 7 - Milano

Biblioteca del Polo di Lingue e Letterature straniere
piazza Sant’Alessandro, 1 - Milano

Biblioteca del Polo di Mediazione interculturale e Comunicazione
piazza Indro Montanelli, 11 - Sesto San Giovanni (MI)

Biblioteca di Scienze dell’Antichità e Filologia moderna
via Festa del Perdono, 7 - Milano

Biblioteca di Scienze della Storia e della Documentazione storica
via Festa del Perdono, 7 - Milano

Biblioteca di Storia dell’Arte, della Musica e dello Spettacolo
via Noto, 6 - Milano

Centro APICE. Archivi della Parola, dell'Immagine e della Comunicazione Editoriale
via Noto, 6 - Milano

Scientific libraries

Biblioteca di Agraria
via Giovanni Celoria, 2 - Milano

Biblioteca di biologia, informatica, chimica e fisica
via Giovanni Celoria, 18 - Milano

Biblioteca di Informatica. Sede di Crema
via Donato Bramante, 65 - Crema

Biblioteca Matematica Giovanni Ricci
via Cesare Saldini, 50 - Milano

Biblioteca di Scienze della Terra Ardito Desio
via Luigi Mangiagalli, 34 – Milano

Biomedical libraries

Biblioteca Alberto Malliani
via Giovanni Battista Grassi, 74 - Milano

Biblioteca Biomedica di Città Studi
via Carlo Valvassori Peroni, 21 - Milano

Biblioteca del Polo centrale di Medicina e Chirurgia
via della Commenda, 19 - Milano

Biblioteca del Polo San Paolo
via Antonio di Rudinì, 8 - Milano

Biblioteca di Medicina veterinaria
via dell'Università, 6 - Milano